Terms & Conditions

Welcome to Sonice Furniture. These Terms & Conditions govern your use of our website and any business communication, inquiries, quotations, and cooperation related to our furniture products.

By accessing our website or contacting us through our website, email, WhatsApp, social media, or other communication channels, you agree to the following terms.

1. About Our Business

Sonice Furniture is a B2B furniture supplier focusing on furniture manufacturing, wholesale, customization, and export services.

Our products may include dining chairs, dining tables, sofas, lounge chairs, restaurant furniture, café furniture, hotel furniture, and other related furniture products.

Our website is mainly used for product display, business inquiry, quotation communication, and cooperation with wholesalers, importers, distributors, project buyers, furniture retailers, restaurant owners, hotel project buyers, and other business customers.

2. Website Information

The product information, images, descriptions, dimensions, materials, colors, specifications, and other content shown on this website are for general reference only.

We try our best to keep the information accurate and updated. However, due to product upgrades, material changes, photography lighting, screen display differences, and production batches, the actual product may be slightly different from the images or descriptions shown on the website.

Final product details shall be subject to the confirmed quotation, proforma invoice, product specification, sample confirmation, or written agreement between both parties.

3. Product Images and Colors

Product images on our website are for reference only. Actual product colors, wood grain, fabric texture, rattan texture, metal finish, and other surface effects may vary slightly due to lighting, camera settings, screen display differences, natural material variations, and production batches.

For bulk orders or customized orders, we recommend confirming color samples, material samples, product samples, or detailed specifications before production.

4. Quotations and Prices

Prices shown on the website, if any, are for reference only and do not constitute a final offer.

Final prices depend on product model, quantity, material, size, color, packaging, customization requirements, delivery terms, exchange rates, raw material costs, and other business factors.

All official prices shall be based on our formal quotation, proforma invoice, or written confirmation.

Unless otherwise agreed, quotations may have a limited validity period and may change without prior notice after the validity period expires.

5. Minimum Order Quantity

As a B2B furniture supplier, our products are mainly supplied for wholesale, project orders, container orders, or bulk purchasing.

Minimum order quantity may vary depending on product type, material, production process, packaging, and customization requirements.

For sample orders or small quantity orders, availability and cost shall be confirmed separately.

6. Customization

We may provide customization services, including but not limited to product size, color, fabric, material, logo, packaging, and other design details.

All customized requirements must be confirmed in writing before production. Once customized products are confirmed and production has started, changes or cancellations may not be accepted, or may result in additional costs.

Customers are responsible for confirming all customization details carefully before order confirmation.

7. Order Confirmation

An order is considered confirmed only after both parties agree on the product details, quantity, price, payment terms, production requirements, delivery terms, and other necessary conditions in writing.

Order confirmation may be made through proforma invoice, purchase order, signed agreement, email confirmation, WhatsApp confirmation, or other written communication accepted by both parties.

8. Payment Terms

Payment terms shall be agreed upon before order confirmation.

Common payment terms may include deposit before production and balance payment before shipment, or other payment arrangements agreed by both parties.

Production will usually start after the required deposit or agreed payment is received.

The ownership of goods may remain with the supplier until full payment has been received, unless otherwise agreed in writing.

9. Production Time

Production time depends on product type, order quantity, material availability, customization requirements, production schedule, and other factors.

Any production time provided by us is an estimated time, not a guaranteed delivery date, unless expressly confirmed in writing.

Delays may occur due to material shortages, production adjustments, quality inspection, weather, holidays, logistics delays, customs procedures, force majeure, or other uncontrollable factors.

10. Quality Inspection

We aim to provide stable and reliable product quality.

Before shipment, we may conduct internal quality inspection based on product standards, confirmed specifications, and order requirements.

Customers may also arrange third-party inspection before shipment if needed. Any third-party inspection costs shall be borne by the customer unless otherwise agreed.

If the customer requires specific quality standards, testing requirements, certificates, or inspection procedures, these must be clearly confirmed before order production.

11. Packaging

Standard export packaging will be used unless otherwise agreed.

If the customer requires special packaging, customized cartons, labels, barcodes, marks, reinforced packaging, or other packaging requirements, these should be confirmed before production and may result in additional costs.

12. Shipping and Delivery

Shipping terms shall be confirmed by both parties before order confirmation. Common trade terms may include EXW, FOB, CIF, DDP, or other agreed terms.

Shipping costs, customs duties, import taxes, local charges, destination port fees, delivery fees, and other related costs shall be borne according to the agreed trade terms.

We may assist customers in contacting freight forwarders or logistics partners, but unless otherwise agreed, the final shipping arrangement, cost, risk, and customs clearance responsibility shall follow the agreed trade terms and written confirmation.

13. Risk and Responsibility During Transportation

After goods are delivered according to the agreed trade terms, the risk of loss, damage, delay, or additional cost during transportation shall be transferred according to the agreed delivery terms.

Customers are advised to check the goods, packaging, quantity, and condition as soon as possible after receiving the shipment.

If there is any visible damage, shortage, or logistics problem, the customer should keep photos, videos, shipping documents, and other evidence, and contact us promptly.

14. Returns, Refunds, and Claims

Our products are mainly supplied for B2B wholesale, export, project, and customized orders. Returns and refunds are not handled as standard retail returns.

For customized products, bulk orders, confirmed production orders, or shipped goods, cancellation, return, or refund requests may not be accepted unless there is a confirmed quality issue or a written agreement between both parties.

If the customer believes there is a product quality issue, the customer should contact us within a reasonable time after receiving the goods and provide clear evidence, including photos, videos, order information, product labels, and problem descriptions.

We will review the case based on the confirmed order details, product specifications, inspection records, shipping condition, and communication records.

Possible solutions may include repair guidance, replacement parts, partial compensation, replacement goods in a future shipment, or other solutions agreed by both parties.

15. Customer Responsibilities

Customers are responsible for providing accurate inquiry information, including product model, quantity, size, color, material, destination country, delivery requirements, and other necessary details.

Customers are also responsible for confirming product details, quotation, invoice, artwork, customization requirements, shipping terms, and payment terms before order confirmation.

We are not responsible for losses caused by incorrect information provided by the customer or failure to confirm order details before production.

16. Intellectual Property

All content on this website, including product images, text, logos, design, layout, graphics, videos, and other materials, belongs to Sonice Furniture or its authorized partners, unless otherwise stated.

No content from this website may be copied, reproduced, modified, distributed, or used for commercial purposes without our prior written permission.

17. Third-Party Links

Our website may contain links to third-party platforms such as WhatsApp, Telegram, Facebook, Instagram, TikTok, YouTube, or other websites.

We are not responsible for the content, privacy practices, services, or security of third-party websites or platforms. Customers should review the terms and policies of those third-party platforms before using them.

18. Limitation of Liability

To the maximum extent permitted by applicable law, Sonice Furniture shall not be liable for indirect, incidental, special, consequential, or economic losses arising from the use of our website, product information, communication, order delays, logistics issues, or other business activities.

Our responsibility for any confirmed claim shall be limited to the value of the relevant goods involved in the specific order, unless otherwise agreed in writing.

19. Force Majeure

We shall not be responsible for delays, failure to perform, or losses caused by events beyond our reasonable control, including but not limited to natural disasters, war, strikes, epidemics, government actions, customs delays, transportation disruptions, port congestion, power failure, material shortages, or other force majeure events.

20. Changes to These Terms

We may update or modify these Terms & Conditions from time to time. Any changes will be posted on this page with an updated “Last updated” date.

By continuing to use our website or communicate with us after changes are posted, you agree to the updated terms.

21. Contact Us

If you have any questions about these Terms & Conditions, please contact us:

Sonice Furniture
Website: https://sonice-furniture.com
Email: sales@sonice-furniture.com
WhatsApp: +86 13510820195
Address: Nankang District, Ganzhou, Jiangxi, China